The Researcher is deebly gratitude to prof.R.M.• Varma and Dr.K.K.mukhopad-hyaya, Head Dept, of Social work, university of Delhi, for their invaluable guidance, he also wished to place a record his grateful thanks to the office and field level staff of the national Assistance fund and the ministry of social Development, Government of Jordan, for extending their full cooperation in providing the Rsearcher whatever data needed. Last, though not the least, the researcher wishes to. deeply thank all the respondents who provided the data for this study.

Dr . SALEH KHALIL AL-SQOUR

AMMAN- JORDAN

2010

It is worth mentioning that, entire work presented in this study related to the thesis entitled" client's satisfaction with services provided by voluntary and Government organizions " Submitted to the university of Delhi in republic of india for the degre of doctor of Philosophy in Social work by the Researeher under the supervlson of professor .K.K.MUK HOPAD HYAYA and professor .R.M.VARMA and approved in JANUARY, 2003.

In fact Jordan is no exception to the global processes of techno¬socio-economic changes that have been affecting the contemporary society . In this regard, one of the most important causes of concern is the erosion of the traditional forms of social security on the one hand and the resultant increase in the number of people requiring assistance. Evidently , in pursuit of the objectives of a welfare state, the government attempts to resolve the problem by instituting social security measures in the form of social insurance and social assistance. However , these measures , apart from providing , at best, a partial answer, subject the state to an ever-increasing financial burden . Much also depends upon the ethos pursued by a government , l.e, whether the government pursues a policy of serving its citizens by working "for" them or "with" them. Apparently, the beginning of welfare services in jordan have