قراءة كتاب Psychology and Industrial Efficiency

تنويه: تعرض هنا نبذة من اول ١٠ صفحات فقط من الكتاب الالكتروني، لقراءة الكتاب كاملا اضغط على الزر “اشتر الآن"

‏اللغة: English
Psychology and Industrial Efficiency

Psychology and Industrial Efficiency

تقييمك:
0
No votes yet
المؤلف:
دار النشر: Project Gutenberg
الصفحة رقم: 5

publishing different from those of transportation, those of agriculture different from those of mining; or, in the field of commerce, the purposes of the retailer are different from those of the wholesale merchant. There can be no limit to such subdivisions; each particular industry has its own aims, and in the same industry a large variety of tasks are united. We should accordingly be led to an ample classification of special economic ends with pigeonholes for every possible kind of business and of labor. The psychologist would have to find for every one of these ends the right mental means. This would be the ideal system of economic psychology.

But we are still endlessly far from such a perfect system. Modern educational psychology and medical psychology have reached a stage at which an effort for such a complete system might be realized, but economic psychology is still at too early a stage of development. It would be entirely artificial to-day to aim at such ideal completeness. If we were to construct such a complete system of questions, we should have no answers. In the present stage nothing can be seriously proposed but the selection of a few central purposes which occur in every department of business life, and a study of the means to reach these special ends by the discussion of some typical cases which may clearly illustrate the methods involved.

From this point of view we select three chief purposes of business life, purposes which are important in commerce and industry and every economic endeavor. We ask how we can find the men whose mental qualities make them best fitted for the work which they have to do; secondly, under what psychological conditions we can secure the greatest and most satisfactory output of work from every man; and finally, how we can produce most completely the influences on human minds which are desired in the interest of business. In other words, we ask how to find the best possible man, how to produce the best possible work, and how to secure the best possible effects.


PART I

THE BEST POSSIBLE MAN


IV

VOCATION AND FITNESS

Instead of lingering over theoretical discussions, we will move straight on toward our first practical problem. The economic task, with reference to which we want to demonstrate the new psychotechnic method, is the selection of those personalities which by their mental qualities are especially fit for a particular kind of economic work. This problem is especially useful to show what the new method can do and what it cannot do. Whether the method is sufficiently developed to secure full results to-day, or whether they will come to-morrow, is unimportant. It is clear that the success of to-morrow is to be hoped for, only if understanding and interest in the problem is already alive to-day.

When we inquire into the qualities of men, we use the word here in its widest meaning. It covers, on the one side, the mental dispositions which may still be quite undeveloped and which may unfold only under the influence of special conditions in the surroundings; but, on the other side, it covers the habitual traits of the personality, the features of the individual temperament and character, of the intelligence and of the ability, of the collected knowledge and of the acquired experience. All variations of will and feeling, of perception and thought, of attention and emotion, of memory and imagination, are included here. From a purely psychological standpoint, quite incomparable contents and functions and dispositions of the personality are thus thrown together, but in practical life we are accustomed to proceed after this fashion: if a man applies for a position, he is considered with regard to the totality of his qualities, and at first nobody cares whether the particular feature is inherited or acquired, whether it is an individual chance variation or whether it is common to a larger group, perhaps to all members of a certain nationality or race. We simply start from the clear fact that the personalities which enter into the world of affairs present an unlimited manifoldness of talents and abilities and functions of the mind. From this manifoldness, it necessarily follows that some are more, some less, fit for the particular economic task. In view of the far-reaching division of labor in our modern economic life, it is impossible to avoid the question how we can select the fit personalities and reject the unfit ones.

How has modern society prepared itself to settle this social demand? In case that certain knowledge is indispensable for the work or that technical abilities must have been acquired, the vocation is surrounded by examinations. This is true of the lower as well as of the higher activities. The direct examination is everywhere supplemented by testimonials covering the previous achievements, by certificates referring to the previous education, and in frequent cases by the endeavor to gain a personal impression from the applicant. But if we take all this together, the total result remains a social machinery by which perhaps the elimination of the entirely unfit can be secured. But no one could speak of a really satisfactory adaptation of the manifold personalities to the economic vocational tasks. All those examinations and tests and certificates refer essentially to what can be learned from without, and not to the true qualities of the mind and the deeper traits. The so-called impressions, too, are determined by the most secondary and external factors. Society relies instinctively on the hope that the natural wishes and interests will push every one to the place for which his dispositions, talents, and psychophysical gifts prepare him.

In reality this confidence is entirely unfounded. A threefold difficulty exists. In the first place, young people know very little about themselves and their abilities. When the day comes on which they discover their real strong points and their weaknesses, it is often too late. They have usually been drawn into the current of a particular vocation, and have given too much energy to the preparation for a specific achievement to change the whole life-plan once more. The entire scheme of education gives to the individual little chance to find himself. A mere interest for one or another subject in school is influenced by many accidental circumstances, by the personality of the teacher or the methods of instruction, by suggestions of the surroundings and by home traditions, and accordingly even such a preference gives rather a slight final indication of the individual mental qualities. Moreover, such mere inclinations and interests cannot determine the true psychological fitness for a vocation. To choose a crude illustration, a boy may think with passion of the vocation of a sailor, and yet may be entirely unfit for it, because his mind lacks the ability to discriminate red and green. He himself may never have discovered that he is color-blind, but when he is ready to turn to the sailor's calling, the examination of his color-sensitiveness which is demanded may have shown the disturbing mental deficiency. Similar defects may exist in a boy's attention or memory, judgment or feeling, thought or imagination, suggestibility or emotion, and they may remain just as undiscovered as the defect of color-blindness, which is characteristic of four per cent of the male population. All such deficiencies may be dangerous in particular callings. But while the vocation of the ship officer is fortunately protected nowadays by such a special psychological examination, most other vocations are unguarded against the entrance of the mentally unfit individuals.

As the boys and girls grow up without recognizing their psychical weaknesses, the exceptional strength of one or another mental function too often

Pages