Educate your readers. Explain that some materials may not be available on interlibrary loan, that requests may take time to fill, that renewals may not always be granted.

Encourage your readers to take full notes of bibliographic sources and references, to supply all necessary data, to fill out a work sheet for each request.

Screen requests carefully. Eliminate requests for items that are too new, too popular, too inexpensive to process, too ephemeral.

VERIFY all citations.

Make sure your teletype messages and interlibrary loan forms are free from typographical errors.

Return materials promptly. If a renewal is necessary, ask for it before the date due. If a book is lost, notify the Council and pay the bill promptly. Your library is responsible for all books it borrows on interlibrary loan. Books received through NYSILL should be returned directly to the lending library, not to LILRC.

Limit the number of items you request on behalf of any reader at one time. Materials on a given subject should not be monopolized by one patron in the region, and deadlines and due dates must be honored.

Notify us when you have a book to be returned.

Answer promptly and courteously when you receive a teletype message, telephone call or typed forms by mail or courier. The library you supply today may supply you tomorrow.

Reciprocity is the key word.

Please say "yes" only when you are prepared to supply the photocopy or volume quickly. If you cannot fill a request, let us know promptly so that we may try to locate the item elsewhere. It is not fair to keep any library's patron waiting. A quick "No" is preferable to a drawn out "Maybe."

Notify us when you have an item ready for us to pick up.

Have items ready for pickup at the designated spot when the driver arrives.

Identify all photocopies with our request number (if given) and the title and issue of the journal from which they are made.

New Jersey State Library. Interlibrary loan, photocopy and reference procedures manual.
Copies available upon request: New Jersey State Library, Interlibrary Reference and Loan Service, 185 W. State St., Trenton, NJ 08625.

New York State Education Department. New York State Interlibrary Loan Network. NYSILL Manual, 1970.
Copies available upon request: State Education Department, Division of Library Development, Albany, NY 12224.

Thomson, Sarah Katherine. Interlibrary loan procedure manual. Chicago, ALA, 1970.
May be ordered from ALA, 50 E. Huron St., Chicago, Ill. 69601.