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soon enough Ashok started sending me on my own to visit some of his clients who had small or simple problems.
I went to clients to fix aquarium equipment such as air pumps and filters, to fix toys in the tanks, to check fish for diseases or if there was a sudden crisis such as fish dying in numbers, or if a client wished to add more fish to his collection. I was sent to collect overdue payments or simply to enquire the aquariums were doing. Sometimes I went on my own to visit some of the places where we had set up tanks and enjoyed watching the fish swimming happily in their new homes.
One day my employer decided to send me as a spy to find out the prices of fish and fish food at a competitive fish shop. I tried to behave like a casual customer and walked coolly into the competitor's shop and gradually began to ask the prices of fish and fish food. After I had found out what was needed I bought a pair of cheap Black Mollies from his shop just to show him that I was a genuine customer. From the information I got, we found Ashok's to be comparatively cheaper than the competitor.
During this period I improved my knowledge about aquarium fish tremendously. This was mainly due to two things. Firstly, I had spent a lot of time observing the fish at Ashok's shop and getting practical experience from the places we visited. Secondly, I had been reading the fish books that my father bought for me as a gift for getting a distinction in my SSC exam. The books were quite expensive but well worth the cost. Being able to get theoretical knowledge and practical experience at the same time gave me a lot of confidence with regard to aquarium fish.
One of the important highlights of my experience at Ashok's was learning to make fish tanks. Ashok told me that since we were going through a slack period, he would teach me how to make fish tanks. I had to start from basics which meant purchasing glass for six tanks, having the glass pieces cut to specifications and then having the pieces delivered at the shop without a scratch.
I had accompanied Ashok on several occasions earlier to the glass shop and watched as he ordered glass explaining his requirements, or having a piece re-cut because it was done wrongly. In fact, I had been sent often to the glass shop for small purchases so I was fairly familiar with the owner and the procedures. Ashok had even taught me how to calculate the price of glass. Still it was a new experience for me when Ashok handed me some money and gave me general directions on what to do and I was on my own.
I managed to purchase the glass and also to get it cut to size. So far, so good. Now came the difficult part of transporting the glass pieces to the shop. I wondered whether I should get a rickshaw for the purpose but was a little hesitant since I hadn't checked what it would cost for the trip, short though it would be. While I was trying to make up my mind by testing the package for its weight, the shopkeeper assured me that I would be able to handcarry the glass to Ashok's shop, which is what I finally did.
I started out. In the beginning, it was no problem. However, the package grew heavier and heavier as I trudged up the road to Ashok's shop with rickshaws, taxis and motorcycles honking away on all sides. Even before I reached my destination I doubted the wisdom of my actions for I was tired and my arms ached but I dared not put down the glass simply because it was glass. When I finally reached the shop I heaved a sigh of relief that the glass was intact. Ashok was horrified at my decision and understandably very angry too for as he explained to me should I have had an accident on the way the consequences would have been disastrous and he was after all responsible for me! I truly learnt an important lesson that day.
Learning to make an aquarium tank is great fun. One has to first plan the size of the tank. For this one must first decide on the length of the tank. After that, the height and the breadth are to be proportionately calculated. The sides of the glass are held together with silicone, which is a glue, and which feels like rubber when it hardens. Silicone does not dissolve in water. The tricky part is being able to apply the silicone only to the edges of the glass and not letting your sticky fingers touch any other portions of the glass. Otherwise, the glass will look dirty, for the silicone marks will stay like a fingerprint on the glass forever. After the tank is resealed on the inside with silicone (to give double protection), it is left for a day to dry. The next day it is tested by filling with water and if all is well the tank is ready for sale and can be delivered to the customer.
After I was taught how to do the first tank, I started helping with the rest. I recall how once by mistake I stuck the glass upside down. "There's something fishy about the looks of this tank," said Ashok. When he realized what my mistake was, he very nearly put me into the tank!
My first opportunity at testing my skills at finding out the reasons for "fish dying in an aquarium" (the most common complaint from customers) came when the manager of Hotel Osborne in Calangute asked Ashok to come and examine their aquarium on the hotel premises. The fish were dying, he said. The owner of the hotel was a very good customer of Ashok's and so Ashok was keen to solve the problem. However as he could not go himself that day and did not wish to delay matters, he decided to send me instead. He gave me the manager's visiting card, directions to the hotel, some fish medicines and a pump to install in place of the old one which was defective and I was on my own. I was proud and happy that Ashok felt confident to entrust me with such an important job.
I left in the evening for the hotel. I found it with no problem at all. It was a large hotel with lovely lawns and a swimming pool. I walked into the hotel proudly, with my head held high, and tried to act as if I were a very experienced fish doctor. I went and met the manager. He told me which fish had died. I searched for symptoms of disease but found none. I then realised that the problem was very simple and one that is very common: a case of overfeeding. Fish require food in proportion to their size but often people put more food than necessary into the tank. The extra food makes the water cloudy and polluted and this causes the fish to die.
I cleaned the tanks, replaced the pump, checked the filters and showed the hotel staff how to feed the fish. I even managed to do some sales work by selling them some fish medicines which they could keep as standby and made a bill for them on the bill book that Ashok had given me. They seemed satisfied with my work and made me a cup of tea, which I didn't drink because I don't drink tea. After I had finished I couldn't wait to tell Ashok about my experience.
During this period, I took the opportunity once to visit fish shops in Panjim which I had heard about but had not yet seen. The occasion came when my 3-gear cycle broke down and I needed to go to Panjim to get spares. I tried to persuade my mother to get them for me from Panjim since she went there often. She refused, saying that I should learn to do things on my own. That's when I thought of making a whole-day trip to Panjim to buy the spares, visit fish shops and also make a few purchases for Ashok.
The next day, I accompanied my mum to Panjim where she showed me a few essential places and then left me on my own. I was a bit nervous but was determined to manage somehow. I first went to the Kamat restaurant to eat as I was hungry. I was amazed at how much it cost me to fill my stomach outside home! After that, I searched for a shop from where I could purchase silicone (Ashok's errand). After a lot of asking around I found the place. Then I looked for the cycle shop, found it quickly enough but discovered that the item I