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قراءة كتاب Guide to Hotel Housekeeping
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is not benefited by the stories she has heard. She should ask herself: Is this loyalty? Isn't it unmistakably the earmark of commonality?
No housekeeper will object to taking orders from the proprietor's wife. The progressive housekeeper is always polite to her employer's wife, though not to the extent of being deceitful. The housekeeper must bear in mind that what is of vital importance to the proprietor of a hotel is of equal importance to the proprietor's wife. The housekeeper tries to work in harmony with them both, which means success of the highest order. To do this, the housekeeper must retain her dignity, often under the most exasperating circumstances. The proprietor's wife is privileged to frequent any part of the hotel she may choose to, but how must a housekeeper feel to see her conversing in the most familiar tones with the waitresses and the chambermaids, and to know that she is listening to malicious slander of the lowest kind. A housekeeper can have no control over the employes where the discipline is thus ruined, or where there is so much unpleasantness arising from unwise interference over trifles, by the proprietor's wife, or from officious meddling by the families of the prominent stockholders.
Tact Can Not be Taught.
"Bumping up against" the proprietor and proprietor's wife or family is one of the most perplexing problems that the housekeeper has to solve. The ability to combat with such a problem can not be imparted by teaching. It has to exist in the housekeeper herself, in the peculiar, individual bent of her nature. No amount of preaching and teaching can ever endow a housekeeper with the ever ready wit characteristic of the "Irish tongue."
The savory reply, "O, Mrs. B., you are a dream of loveliness!" would be sweet to some ears while to others it would be a "harsh discord." It is impossible to teach which ear would or would not be the receptive one. Any attempt on the part of the housekeeper to work up these qualities, "by rule" would only be a failure Even the "Golden Rule" fails sometimes to bring about desired results. The better plan, perhaps, for the housekeeper to adopt is to live her own life, and not try to imitate others. If she tries to be great, she will be nothing; if she tries to be plain, simple, and good, she may be great.
Character in the Hotel Business.
There is no royal road to success for the hotel clerk, steward, manager, or housekeeper. The hotel business is peculiar in many respects; it teaches conspicuously the great importance of character.
There is no ingenious system that the housekeeper may adopt to insure her success. Getting into trouble or keeping out of it is largely a matter of luck, influenced by the kind of help that she is able to secure. But, first and last, her success depends on her character—her own energy, industry, intelligence, and moral worth.
Room Inspection.
When inspecting rooms, the housekeeper will notice that the room is completed with the following necessaries: One bed, one foot blanket. One rocking chair and two straight chairs. One writing table and a scrap basket. One cuspidor. One dresser. One clothes tree or wardrobe. One ice water pitcher and two glasses on a tray. If there is no bathroom, or stationary hot and cold water, there must be a commode, a wash bowl and pitcher, soap dish and clean soap. One slop jar, one chamber. Four face towels. If there is a bathroom, one bath mat and toilet paper in the holder. One small mirror. One cake of bath soap and two bath towels are needed. On the dresser in every guest room should be a box of safety matches and a candle. Candles are so cheap, and candle holders may be purchased for a trifle, which will answer the purpose as well as silver. No one who has lived in hotels but knows how annoying it is to be left in total darkness for half an hour, on account of a burned out fuse, when they are dressing for the theatre and in a hurry to complete their toilet.
The clerk in the office with the room rack in front of him has no conception of the rooms except that they are in perfect order. Perfect order does not only mean that the bed is neatly made, the floor clean and all the furniture dusted; soap, towels, matches, candles and glasses in their places, but everything must be in perfect working order. Let the housekeeper's inspection begin then with the door. The lock must be in order, and the key work properly. It is embarrassing to the clerk to have to listen of a morning to such complaints as "my door would not lock, and I was compelled to push the dresser in front of it to insure safety." But this "kick" is often heard in first-class houses. The transoms next should receive attention—see if they will open and close. Next the electric lights; they must all be in order and burn brightly. The dresser drawers must move readily, and be perfectly clean. The windows must be carefully examined to see if they open and close easily, and they must have no broken cords. A housekeeper's intelligent attentions to these details will greatly aid the clerk in prompt service to the guests, and will insure to the hotel the service that will be its own best advertisement.
Gossip Between Employes.
There are only two classes in a hotel among its employes; one class is quite perfect and pure as angels, while the others are black sheep and altogether unspeakable. There is no transition, no intermediate links, no shading of light or dark. A hotel employe is either good or bad, and this rigid rule applies not only to moral character, but intellectual excellence also is measured by the same standard. In a large hotel of, say 250 employes, everybody seems to know everybody and everything about everybody. Everybody knows that he is watched, and gossip, both in the best and worst sense of the word, rules supreme. Gossip is, in fact, public opinion, with all its good and all its bad features. Still, the result is that no one can afford to lose caste, and everybody behaves as well as he can. The private life of hotel employes is almost blameless. The great evils of society do not exist; now and then a black sheep gets in, but his or her life soon becomes a burden, everybody knows what has happened and the employes, being on a whole so blameless, are all the more merciless on the sinners, whether their sins are great or small.
What most impresses one in hotels is the loyalty among employes. No one tells them what to do or what to say, or what not to say, or what not to do, yet you will observe that one who professes to be your friend will not say unfriendly things behind your back. This condition is noticeable among those of inferior rank, as well as among managers, stewards, clerks and housekeepers. As a rule, one table in the main dining room is reserved for the officers, clerks, stewards, cashiers, bookkeepers, checkers, stenographers and housekeepers. Most of them have been taught a few rules of life wisdom by their seniors. At any rate, few of them are seen with their elbows on the table. They are observant enough of social forms to eat pie with a fork, and their teaspoon is always in the saucer; they eat slowly and take time to triturate. There is always one "wit" to make one sorry when the meal is ended. Many hotel employes possess intellectual powers to a great degree. Many clerks are college graduates. The housekeeper is not, as some have said usually a member


