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قراءة كتاب Guide to Hotel Housekeeping
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of the broken down aristocracy, some one who has seen better days, whose duty it is to walk through the halls with a "persimmon" countenance, in search of the evildoer; never was a statement more false. Hotels employ a house detective to look after its morals. A housekeeper is more apt to be an assistant, who has been promoted to the very responsible position of housekeeper.
Relationship Between Housekeeper and Women Patrons.
A simple acquaintance is the most desirable footing with all persons, however desiring. The unlicensed freedom that usually attends familiarity affords but too ample scope for the indulgence of selfish and mercenary motives on the part of the women patrons. It would be safe to say that the housekeeper owes to all women patrons the courtesy and consideration due one woman from another. It has been said that woman's inhumanity to woman makes countless millions mourn. But this condition is happily fading away; within the last decade women have been improving in manners and morals toward each other. The housekeeper should take the initiative, consider the "roof as an introduction" and assume a kindly interest in the welfare of the women guests.
Politeness is the sweetener of human society and gives a charm to everything said and done. But a housekeeper may be called on to sacrifice her duty to her employer. In this case she must not let any weak desire of pleasing guests make her recede one jot from any point that reason and prudence have bid her pursue.
Birds of Passage.
One of the most striking conditions in modern hotel life is that few hotels retain their heads of departments any great length of time, while the inferior working class remains in one hotel for many years, and often for a lifetime. This significant state becomes more marked from year to year, and the question arises: What has brought about such a changed condition? The traveling public surely is gratified to see a familiar face behind the desk, in the housekeeping department, and also in the dining-room. In days past, clerks, stewards, and housekeepers, were identified with the same hotel until a retirement from all active life would see them replaced by others. But of late they seem to have earned the title, "birds of passage."
Temperament creates the atmosphere of your surroundings, and if you would remain in a fixed place, you should cultivate the respect of all, and, if possible, their love, also. A nervous man or woman speaks in haste and uses a sharp tone of voice over mere trifles, which, to an ignorant mind, may have a tendency to create dislike, causing results that may prove distinct barriers to his or her success as a manager or housekeeper, whereas a placid man or woman could bring about the same result with gentler tones, thereby preventing useless friction and hatred.
Directing and Commanding.
Heads of hotel departments should cultivate their talents for directing and commanding. Politeness, which belongs to all persons of good breeding and is essential in the ordinary transactions of life, is so minutely cultivated by the heads of hotel departments as to be conspicuous in its absence; some are not even civil, which is the very least that one person can be to another.
I do not mean to infer that an employe is to be forgiven if he gets intoxicated and is late to his work every morning, nor that a sneak, a thief, or an agitator should be excused. To handle help on the forgiving plan in such cases, employers would become sentimental reformers and the worst kind of failures. Sentiment may be comforting, but it is silly when employed in business, under these conditions. Those that desire may practice forgiveness, but when it costs time and money and brings gray hairs to those that are doing the forgiving, it is better to keep as near the line of sternness as possible. Everyone employing labor should be very careful of his manner in expressing his disapproval of the actions of subordinates. A reprimand should never be made in anger. If a grave offense has been committed, reprimanding should be done with great coolness and reserve, if you would look to future events and their probable consequences. Impertinent and forward people may be checked by cold reserve. Often the faculties for transacting business and the talents for directing and reprimanding are considered by fond admirers to be the gift of nature, when, in reality, they are the outcome of self-control and education.
Chesterfield says: "If you are in authority and have a right to command, your commands delivered in sauviter in modo will be willingly, cheerfully, and, consequently, well obeyed."
Attention to Details.
Hotel housekeeping is a science. The crowning excellence, as all acknowledge, lies in giving strict attention to small things. Successful hotel-keeping is an artistic achievement in which everything is in its right place, is of the proper grade, shade, quality, and cleanliness, harmonizing in every particular.
Details are repulsive to the lazy or the listless. Let the housekeeper feel the greatness of her position and the importance of her duties, if she so desires to succeed. Enthusiasm is an element that can least be spared—one that must accompany the housekeeper at every step.
The question has arisen whether the housekeeper should learn without rules, by blundering experience, or should she take what the approved experience of others has found to be the best. No one doubts the answer. The true way is to submit to rules and regulations and methods of experienced and practical hotel housekeepers that have made their profession a life-long study.
The Progressive Housekeeper.
The ocean is an everchanging wonder of kaleidoscopic views and no eye ever wearies of its beauty. The earth arrays herself in such gorgeous costumes so pleasing to man's sight that few there are who want to leave her to try another. The child tires of the old ragdoll and cries for the "Teddy bear." Put a new dress on the old ragdoll and it will again become the favorite.
If a housekeeper is not progressive, her employer will tire of her. The onward trick of nature is too much for the average housekeeper, and gladly would she anchor, but to do so means to sink. She must keep up with the times, she must travel the pace of progress.
There is nothing new under the sun, but there is constant metamorphosis. Time brings changes. Competition is strong and housekeepers must be on the alert for any accomplishment that will aid in their calling.
In America, life is a universal race for exalted positions. Then get out of the rut and keep up the long list of illusions, of which a rapid succession of changes and moods and styles and ideas is the secret.
You must keep busy. There is only one sin that you can commit; that sin is idleness. Polish the old things and make them look like new. Do not let your footsteps become so narrow that they will end in a turkey-track. Keep up your practice of thoroughly cleaning rooms, overhauling furniture, and sending out a mattress now and then to have it repaired. Take up a carpet and have it cleaned. Give the radiators a coat of bronze. Have the ceiling lights cleaned. Paste up the wall-paper that is hanging from the wall. Polish the brass on the stairs. Put in an order for some new material of which to make dresser covers.
Decorative Dresser Covers.
The writer has just completed some very pretty dresser covers for